Privacy Policy

Information is collected when a coverage inquiry is submitted, an account is registered, or a message is sent through the contact form. The details gathered depend on which line of cover the inquiry relates to and are limited to what is needed to prepare an accurate response.

• Identifying details such as first name, last name, email address and phone number
• Account credentials created during registration
• Property details relevant to home coverage inquiries, including construction type and occupancy
• Vehicle and driving details relevant to auto coverage inquiries
• General health and prescription information voluntarily shared for health or Medicare inquiries
• Trip details voluntarily shared for travel coverage inquiries
• Technical information such as browser type, device type, approximate region and pages viewed

Submitted information is used to respond to inquiries, prepare coverage comparisons, maintain registered accounts and improve how the site works. It is not used to build advertising profiles and it is not supplied to unrelated advertisers.

• Preparing quotes and coverage comparisons across the lines offered
• Responding to questions raised through the contact form or by phone
• Maintaining saved details, renewal notes and account access
• Sending service messages connected to an active inquiry
• Detecting misuse of the site and keeping accounts secure

Where consent is given during registration, service and marketing messages may be sent by SMS or phone regarding coverage options, activity updates, saved details and reminders connected to an inquiry. Consent is never a condition of obtaining coverage.

Message frequency may vary and standard message and data rates may apply. Replying STOP to any message ends further messages, and replying HELP returns support information. Consent can also be withdrawn by writing to the contact details listed at the end of this policy.

Cookies and similar technologies keep sessions active, remember preferences and measure which pages are useful. Most browsers allow cookies to be blocked or cleared, though some parts of the site may behave unpredictably when they are switched off.

To produce a quote, relevant details are shared with the insurance carriers, underwriters and administrators able to offer the coverage being considered. Only the information those parties need in order to price and issue a policy is passed on, and each remains responsible for the way it handles that information under its own privacy practices.

Trusted providers support hosting, email delivery, messaging, analytics and document storage. These providers may process information solely to perform those functions and are not permitted to use it for their own purposes.

Information may also be disclosed where the law requires it, where it is needed to establish or defend a legal claim, or where it is necessary to protect the safety of a person or the integrity of the site.

Technical and organisational safeguards are used to protect submitted information, including encrypted transmission, restricted access to stored records and routine review of the systems in use. No method of transmission or storage can be described as completely secure, so submissions are made with that understanding.

Records are kept only for as long as an inquiry, an account or a legal obligation requires. Once a record is no longer needed for those purposes it is deleted or reduced to a form that can no longer identify anyone.

Depending on the state of residence, several rights may apply to the information held about a person. Requests are handled without charge in ordinary circumstances, and identity is verified before any request is completed.

• Request a copy of the personal information held
• Ask for inaccurate details to be corrected
• Ask for a record to be deleted where no legal obligation requires keeping it
• Withdraw consent for marketing messages at any time
• Object to a particular use of the information supplied

This site is intended for adults who are eighteen years of age or older. Information is not knowingly collected from children. If a record is found to belong to a child, it is removed once identified.

This policy may be revised as the site changes or as legal requirements shift. The revision date shown near the top of this page always reflects the current version, and continued use of the site after a revision means the updated policy applies.

Questions about this policy, or requests relating to personal information, can be raised through the details below.